Taxes in East Africa and beyond · Guide 160 of 624
Why is VAT wrong on my invoice?
If an invoice in RockifyERP shows the wrong VAT, or none at all, check these in order.
What you need to know
- Tax template: is the right template selected on the invoice?
- Tax rule or category: is the customer’s tax category correct?
- Item tax template: does the item have its own rate overriding the invoice?
- Tax-inclusive setting: are prices treated as including VAT when they shouldn’t be?
- Draft vs submitted: fix drafts directly; correct submitted invoices with a credit note.
Tip: Fix the master record (customer, item or template) so the same error doesn’t repeat.
Need more help with RockifyERP?
Can’t find what you’re looking for? The RockifyERP support team can walk you through it. Contact RockifyERP support.