Privacy Policy

Last Updated: 18 May 2026

This Privacy Policy explains how Rocklink Web Services (“we”, “us”, or “our”) collects, uses, processes, stores, and protects information when customers use Rockify ERP, RockifyCloud, and related services (collectively, the “Platform”).

By accessing or using the Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information including:

Full names
Email addresses
Phone numbers
Company information
Billing information
Login credentials
Support communications
Business records entered into ERP systems

1.2 Information Collected Automatically

We may automatically collect:

IP addresses
Browser and device information
System logs
Usage activity
Authentication records
Cookies and analytics information
Security and audit logs

2. How We Use Information

We use collected information to:

Provide and maintain services
Process subscriptions and billing
Improve system performance and reliability
Provide technical support
Secure infrastructure and prevent abuse
Communicate operational updates and notices
Comply with legal and regulatory obligations

We process information where necessary for:

Contract fulfillment
Legitimate business interests
Legal obligations
User consent where applicable

3. Customer Business Data

Business data entered into customer ERP environments remains the property of the customer.

Rocklink Web Services does not claim ownership of customer operational, financial, inventory, HR, accounting, payroll, or transactional data stored within customer environments.

Authorized access to customer systems by personnel is restricted to legitimate:

Support purposes
Security investigations
Maintenance activities
Operational troubleshooting

4. Data Sharing and Third-Party Providers

We do not sell customer data.

Information may be shared with trusted third-party providers assisting with:

Cloud infrastructure
Payment processing
Email delivery
Analytics
Security monitoring
Domain services

Information may also be disclosed where required by law, regulation, court order, or legal process.

5. Cookies and Analytics

The Platform may use cookies and similar technologies to:

Maintain sessions
Remember preferences
Analyze usage patterns
Improve performance and security

Users may disable cookies through browser settings, though certain functionality may be affected.

6. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information.

Security measures may include:

Access controls
Authentication systems
Encrypted communications where applicable
Infrastructure monitoring
Security logging
Firewall and network protections

However, no electronic storage or transmission method can be guaranteed fully secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information only for as long as reasonably necessary for:

Service delivery
Operational requirements
Legal compliance
Dispute resolution
Security and fraud prevention

Following termination or prolonged inactivity, data may eventually be securely deleted from active systems and backups.

8. International Data Transfers

Depending on infrastructure providers used, information may be processed or stored outside the customer’s country of residence.

Where appropriate, reasonable safeguards may be implemented for international data transfers.

9. Your Rights

Subject to applicable laws, users may request:

Access to personal information
Correction of inaccurate information
Deletion requests where legally permissible
Restriction of certain processing activities
Export of reasonably available customer data

Requests may be submitted through: privacy@rockifyerp.com

10. Breach Notifications

Where legally required, affected users may be notified of confirmed security incidents involving personal information.

11. Children's Privacy

The Platform is intended for business and professional use and is not directed toward children under the age of 13.

12. Changes to This Policy

We may update this Privacy Policy periodically.

Updated versions become effective upon publication on the Platform. Continued use of services after updates constitutes acceptance of the revised policy.

13. Contact Information

Rocklink Web Services
Website: https://rockifyerp.com
Website: https://rws.rocklinkgroup.com
Email: privacy@rockifyerp.com