Support and maintenance · Guide 508 of 624

Log and resolve a customer issue

Issues in RockifyERP keep every customer request in one place, so anyone can pick up where a colleague left off.

How to do it in RockifyERP

Go to Support › Issue and click + Add.
Enter the subject, customer and priority, and describe the problem.
Assign it to the right person.
Reply by email from the issue so the conversation is saved.
Record the resolution and set the status to Resolved or Closed.

Tip: Issues can be created automatically from emails to support@yourcompany.com.

Need more help with RockifyERP?

Can’t find what you’re looking for? The RockifyERP support team can walk you through it. Contact RockifyERP support.