Selling · Guide 260 of 624
Returns and credit note issues
Common problems with sales returns and credit notes in RockifyERP, and how to fix them.
What you need to know
- Wrong rate on the credit note: it copies the original invoice rate. Edit it before submitting if needed.
- Stock went to the wrong warehouse: set the return warehouse on the return before submitting.
- Credit not reducing the invoice: make sure the credit note is linked to the original invoice in Return Against.
- Price-only credit: untick Update Stock.
Tip: Check the credit note’s ledger entries before sending it to the customer.
Need more help with RockifyERP?
Can’t find what you’re looking for? The RockifyERP support team can walk you through it. Contact RockifyERP support.