Payments and banking · Guide 128 of 624
Fix wrong outstanding amounts on payments
If RockifyERP says an invoice is already paid, or the outstanding amount looks wrong, one of these is usually the cause.
What you need to know
- Already allocated: another payment or credit note was applied. Check the payment ledger.
- Wrong account: the payment used a different receivable or payable account than the invoice.
- Currency: the invoice and payment are in different currencies and the exchange rate differs.
- Draft or cancelled documents: only submitted documents count.
Tip: Open the invoice and check Connections to see every document linked to it.
Need more help with RockifyERP?
Can’t find what you’re looking for? The RockifyERP support team can walk you through it. Contact RockifyERP support.