Email, notifications and SMS · Guide 597 of 624

Emails not reaching recipients

If customers don’t receive RockifyERP emails, check these.

What you need to know

  • The email went to spam: set up SPF and DKIM for your domain.
  • The recipient’s address is wrong on the contact.
  • The Email Queue shows it as not sent.
  • The recipient’s server rejected it.

Tip: Send a test to a Gmail address to check whether it lands in spam.

Related RockifyERP guides

Need more help with RockifyERP?

Can’t find what you’re looking for? The RockifyERP support team can walk you through it. Contact RockifyERP support.

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