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Issue types and priorities

Issue types and priorities in RockifyERP classify issues so they’re routed and reported properly.

How to do it in RockifyERP

  1. Search for Issue Type and add types such as Billing, Delivery or Technical.
  2. Search for Issue Priority and add Low, Medium, High and Urgent.
  3. Choose both on every issue.

Tip: Tie SLAs to priorities so urgent issues get faster deadlines.

Related RockifyERP guides

Need more help with RockifyERP?

Can’t find what you’re looking for? The RockifyERP support team can walk you through it. Contact RockifyERP support.

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