Support and maintenance · Guide 507 of 624
Warranty claims
Warranty claims in RockifyERP record a customer’s complaint about a product under warranty and track it to resolution.
How to do it in RockifyERP
- Search for Warranty Claim and click + Add.
- Choose the customer and serial number; warranty status fills in.
- Describe the issue and assign it.
- Record the resolution and close it.
Tip: Create a maintenance visit from the claim when a technician goes on site.
Need more help with RockifyERP?
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