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Service level agreements

Service level agreements (SLAs) in RockifyERP set how quickly issues must be answered and resolved, by priority.

How to do it in RockifyERP

  1. Search for Service Level Agreement and click + Add.
  2. Choose the document type (Issue) and customers it applies to.
  3. Set response and resolution times per priority, and working hours.
  4. Save. Issues show their SLA deadlines.

Tip: Report on SLA failures monthly to spot staffing gaps.

Related RockifyERP guides

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