Support and maintenance · Guide 502 of 624

Support in RockifyERP

The Support module in RockifyERP logs customer issues, tracks service levels, and manages warranties and maintenance visits.

What you need to know

Issues record customer problems or requests.
Service level agreements set response and resolution times.
Warranty claims and maintenance visits handle after-sales service.

Tip: Log every issue so nothing depends on someone’s memory.

Need more help with RockifyERP?

Can’t find what you’re looking for? The RockifyERP support team can walk you through it. Contact RockifyERP support.