Cancel, delete or change sales documents

What you need to know

• Linked documents: cancel later documents first, for example the payment before the invoice.
• Closed periods: documents in a frozen or closed period can’t be cancelled. Correct them in the current period.
• Tax authority: invoices sent to eTIMS, EFRIS or VFD should be corrected with a credit note.
• Permissions: your role may not allow cancelling.

Tip: Prefer credit notes for invoices already sent to customers. They keep a clearer trail.